Refund policy
At First Class Collectibles, we want you to be satisfied with your purchase. This Return & Refund Policy explains when products purchased through firstclasscollectibles.shop may be returned and how refunds are processed.
Return Window
You may request a return within 30 days of the date your order was delivered.
To be eligible for a return, the product must be unused, unopened, and returned in its original condition and packaging. Products that have been used, installed, altered, or damaged after delivery may not qualify for a return.
How to Request a Return
To request a return, please contact our customer service team at contact@firstclasscollectibles.shop or visit firstclasscollectibles.shop/pages/contact.
Please provide your order number and a description of the reason for your return. We may request additional information or photographs when necessary to evaluate the return.
Return Shipping Costs
For returns due to a change of mind, incorrect product selection, or ordering the wrong item, the customer is responsible for the return shipping cost.
If you receive a damaged, defective, incorrect, or materially different product, First Class Collectibles will generally cover the reasonable return shipping cost.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
We may request photographs of the product and its original packaging to help us review the issue. Depending on the circumstances, we may offer a replacement, exchange, or refund.
Non-Returnable Products
Certain products may not be eligible for return, including products that have been used, installed, modified, damaged after delivery, or specifically identified as final sale or non-returnable on the product page.
Restocking Fees
First Class Collectibles does not charge a restocking fee for eligible returns unless a specific product listing clearly states otherwise.
Original Shipping Charges
Original shipping charges are generally non-refundable for change-of-mind returns.
If the return is caused by an error on our part, or the product arrives damaged, defective, or incorrect, applicable shipping charges may be refunded.
Exchanges
If you would prefer an exchange instead of a refund, please contact us. Exchanges are subject to product availability.
Refunds
Once your return has been received and approved, the refund will be issued to the original payment method used for the purchase.
Please allow up to 10 business days for First Class Collectibles to process an approved refund. Your bank or payment provider may require additional time for the refunded funds to appear in your account.
Order Cancellations
You may request cancellation of an order before it has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the return process may apply.
Contact Us
If you have questions about returns or refunds, please contact us:
First Class Collectibles
2704 Handley Ederville Rd
Fort Worth, Texas 76118
United States
Email: contact@firstclasscollectibles.shop
Phone: +1 480-215-7806
Customer Service: firstclasscollectibles.shop/pages/contact